UPKEEP Home Service Plan – Privacy Policy

UPKEEP Home Service Plan, Inc. (“UPKEEP Home Service Plan”, “UPKEEP ”, “we”, “us” or “our”) values your privacy and is committed to protecting your personal information. UPKEEP Home Service Plan is a company that delivers home maintenance services to its members (“Services”).

This Privacy Policy describes how and when UPKEEP  collects, uses and shares your information when you use our Services.

By using our Site and/or purchasing a Membership you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Accordingly, please be sure to read this Privacy Policy before using the Services or submitting information to us.

This Privacy Policy may change from time to time and your continued use of the Services constitutes acceptance of such changes, so please check this Privacy Policy periodically for updates. This Privacy Policy is incorporated by reference into the UPKEEP Home Service Plan Terms and Conditions (and in the event of any inconsistency between the Terms and Conditions and this Privacy Policy, this Privacy Policy shall govern). If you have any questions or comments about this Privacy Policy, please contact us.

  1. INFORMATION COLLECTION AND USE

The information we collect from you enables us to fulfill your requests for our services; send you information or content we believe may be of interest to you; and keep you abreast of any updates related to our Site and your Membership. We also use this information to personalize and continually improve our Site, your experience, and ultimately serve you better.

Information Collected Upon Registration: You may browse our Site without registering. However, if you would like to place an order, become a member, and/or request information from us, then you must complete the account registration process and become a member on our Sites. Whenever you create, register, or edit your UPKEEP  account, you provide some basic personal information, such as your name, email address, and password. In order to purchase our Membership, you must provide us with your credit card, debit card, or other type of acceptable payment information along with your billing and property address information. While you are free to choose not to provide this information, without it, we cannot provide you with any of our Services, or complete your Membership. Please safeguard your password and all personal information to avoid the risk of your private information being used by others without your consent, and any potential liability for the unauthorized use of our Sites or your account.

Information that We Collect About You from Facebook: You may also login to our Site using your Facebook account. Facebook exclusively controls (and UPKEEP  has no control over) the information Facebook collects from you during the login process. If you login to our Site using Facebook, you must enter your Facebook email address and password. We will also request your permission to: (i) access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have you have set to public on your Facebook account); (ii) send you email; (iii) post to your Wall; (iv) access posts in your news feed; and (v) access your Facebook data at any time, even if you are not using Facebook. Please note that if you grant UPKEEP  permission to access this information, then UPKEEP  will have access to such information regardless of your Facebook privacy settings and even if you have chosen not to make that information public. For information about how Facebook may disclose your information, including any information you make public, please consult the Facebook Privacy Policy. We have no control over how Facebook uses or discloses the personal information you provide it. We store the information that we receive from Facebook along with other information that we collect from or receive about you.

Information We Collect Automatically: When you visit the Site and/or register for Membership, we may also collect certain additional information by automated means, such as cookies, web beacons, and other automated devices. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” (also known as an Internet tag, pixel tag or clear GIF) is used to transmit information back to a web server.

We and/or our third party service partners may employ automated Canvas fingerprinting and other browser-fingerprinting techniques that extract and analyze information about your browser, operating system, and installed graphics hardware in conjunction with other user information (e.g. time-zone, language preference, etc.) to help verify your unique identity for fraud prevention purposes and to improve our Site and Services. By using our Site and Services, you consent to the use of these browser-fingerprinting technologies. See below for more information on Canvas fingerprinting and ways to detect or block it. We may also use third-party website analytics tools (such as Omniture, Google Analytics, and Facebook Insights) that collect information about visitor traffic on the Sites that help us continue to improve the Site, performance and user experiences.

The information we may collect by such automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name and operating system type)
  • URLs that refer visitors to our Site
  • Dates and times of visits to our Site
  • Information on actions taken on our Site (such as page views and site navigation patterns)
  • A general geographic location (such as country and city) from which a visitor accesses our Site
  • Search terms that visitors use to reach our Site and the webpage that led you to the Site
  1. COOKIES AND OTHER TRACKING TECHNOLOGY

Cookies Information: Cookies are small pieces of information that are issued to your computer when you visit a website and which store and sometimes track information about your use of the Service. UPKEEP  uses cookies to help recognize you as a repeat visitor, to improve the quality of our Service, and to try and make your browsing experience meaningful. When you enter our Site, our web server may send a cookie to your computer that allows us to recognize your computer, but not the identity of the particular user. By associating the identification numbers in the cookies with other customer information when, for example, you login to the Service, we know that the cookie information relates to you.

Some of the cookies used by our Service are served by us, and some may be served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser settings to prevent cookies, or notify you each time a cookie is sent. By blocking or deleting cookies used on our Service, you may not be able to take full advantage of our Service.

Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) in order to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash LSOs through your browser.

Log File Information or Log Data: Our servers may automatically record information (“Log Data“) created by your use of the Site or our Services. Log
Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our website, sign into our Services, interact with our email notifications, or visit a third-party website that includes a UPKEEP  button or widget. UPKEEP  uses Log Data to provide our Services and to measure, customize, and improve them. We may periodically delete all Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months, if not earlier.

Site Analytics: As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.

Links: UPKEEP  may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.

  1. INFORMATION SHARING AND DISCLOSURE

We do not disclose your private personal information except in the limited circumstances described here.

Your Consent: We may share or disclose your information at your direction, such as when you authorize a third-party web client or application as login credentials when you register for Membership.

Service Providers: We may engage service providers to perform functions and provide services to us. We may share your private personal information with such service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.

Law and Harm: Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect UPKEEP ‘s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

Business Transfers: In the event that UPKEEP  is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.

  1. HOW WE PROTECT YOUR INFORMATION

We are committed to protecting the information we receive from you. We employ reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. The Site encrypts your personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your personal computer to our system. In addition, only those employees and third parties who absolutely need access to your information in order to perform their duties are allowed such access. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your login information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changing your password.

  1. MODIFYING YOUR PERSONAL INFORMATION

You may modify any personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time. If you would like to access or modify your Facebook profile information, or adjust the types of information we receive from Facebook, you must adjust your Facebook account settings directly through Facebook. We have no control over how Facebook shares your information with us or other third parties. The information you provide to Facebook is subject to the Facebook Privacy Policy.

  1. OUR POLICY TOWARDS CHILDREN

Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us immediately. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.

  1. CHANGES TO THIS POLICY

We may revise this Privacy Policy from time to time. The most current version will govern our use of your information and will always be available for your review at www.UPKEEP.homes. If we make any change to this Privacy Policy that we in our sole discretion deem material, we will notify you via email to the email address associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.